Dear Ms. Bushman,

We certainly understand the issues surrounding the addition of our new
fees as well as the increase of some existing ones. However, Delta must
be prudent and run our business in a way that ensures we are here to
bring you to your favorite destinations for a long time to come.

Keep in mind that if you are a Delta Medallion Member, or if you choose
to purchase a First or Business Class ticket, you will not incur a fee
for a second checked bag.

We appreciate you taking the time to share with us your thoughts on
Delta's products and services and hope for your understanding as we do
our best to remain a strong carrier so that we may continue serving our
customers all over the globe.
Sincerely,

Angi Wachowicz
Online Customer Support Desk

http://www.delta.com